1. Introduction and acceptance of terms
These Terms of Service ("Terms", "Agreement") constitute a legally binding contract between AxisFlow Solutions ("AxisFlow", "we", "us", or "our"), registered in Ghana (Registration Number: BN708350626, TIN: P002462294X), with principal place of business at Otumfuo Osei Tutu II Blvd, Ayigya, Kumasi, Ashanti Region, Ghana, and the subscribing organization, merchant, or individual ("Customer", "Subscriber", "you") accessing or utilizing the NexusOne enterprise resource planning and operations platform ("NexusOne", "Service", "Platform").
By registering an account, provisioning a workspace, clicking "I Agree", or using any portion of NexusOne, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our companion Privacy Policy. If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you possess the requisite authority to bind such entity.
2. Description of the platform and service scope
NexusOne is a unified multi-tenant software-as-a-service (SaaS) suite delivering integrated modules for modern businesses:
- IFRS Financial Accounting: General ledger, double-entry bookkeeping, multi-currency reporting, accounts payable and receivable, and automated financial statements.
- Workforce Operations & Human Resources: Employee lifecycle management, leave workflows, departmental hierarchy, and attendance tracking.
- Statutory Payroll Automation: Ghanaian GRA PAYE tax calculation, SSNIT Tier 1 and Tier 2 tier pensions, net disbursements, and statutory audit schedules.
- Multi-Branch Inventory & POS: Centralized warehouse tracking, stock transfers, barcode scanning, register reconciliation, and retail billing.
- Electronic Document Management (EDMS): Tamper-evident digital vaulting, optical character scanning metadata, and enterprise access auditing.
3. Account creation, security, and tenant responsibility
Each organization operates inside a cryptographically segregated workspace. You are responsible for maintaining the strict confidentiality of all administrative credentials, API secrets, and multi-factor authentication tokens. You agree to notify AxisFlow Solutions immediately of any unauthorized breach or compromised session.
You are solely responsible for ensuring that all users provisioned within your tenant abide by these Terms. AxisFlow Solutions shall not be liable for any losses arising from unauthorized access attributable to weak credentials or failure to safeguard administrative accounts.
4. Subscription billing, Paystack processing, and currency
Subscriptions are billed in advance on a recurring monthly or annual schedule depending on the tier selected. Accepted payment methods include:
- Ghanaian Mobile Money: MTN Mobile Money, Telecel Cash, and AT Money via Paystack secure gateway.
- Bank Debit and Credit Cards: Visa, Mastercard, and Verve with 3D-Secure authentication.
- Bank Direct Transfer: Paystack virtual bank account generation for approved corporate clients.
NexusOne operates under PCI-DSS Level 1 compliance through Paystack tokenization. NexusOne systems never store, transmit, or record raw primary account numbers (PAN) or CVV security codes.
5. 7-day refund policy and cancellation terms
Upon receipt of a valid cancellation request within the 7-day window, AxisFlow Solutions will issue a 100% full refund of the subscription fee to the original Mobile Money wallet or debit card used at checkout via Paystack. Processing typically completes within 3 to 7 business banking days depending on your financial institution or telecommunications operator.
Subscribers may cancel recurring billing at any point from the organization workspace settings. Following cancellation, access remains operational until the conclusion of the paid prepaid billing cycle, after which automatic renewal ceases and no further charges occur.
6. Customer data ownership and tenant data isolation
The Customer retains sole and exclusive proprietary ownership of all data, employee files, financial records, ledger transactions, and document uploads deposited into the platform ("Customer Data"). AxisFlow Solutions claims no ownership interest over Customer Data.
NexusOne enforces multi-tenant database row-level security isolation ensuring that no tenant can inspect, alter, or access data belonging to another tenant. AxisFlow Solutions processes Customer Data solely to deliver the platform services, perform technical backups, and satisfy statutory record-keeping compliance under applicable Ghanaian law.
7. Acceptable use policy and platform restrictions
You agree not to use NexusOne for any prohibited, illicit, or harmful activities, including but not limited to:
- Falsifying financial records or laundering proceeds in violation of Ghana Anti-Money Laundering Act 2020 (Act 1044).
- Attempting to bypass tenant isolation boundaries, reverse engineer compiled platform modules, or conduct denial-of-service tests without written authorization.
- Transmitting malware, spyware, unauthorized crawlers, or malicious payloads into the digital document vault.
- Sublicensing, renting, reselling, or white-labeling the Service without an explicit Enterprise Partner Agreement from AxisFlow Solutions.
8. Service uptime, maintenance, and support SLA
AxisFlow Solutions targets an annual platform uptime SLA of 99.9% for core application clusters, database storage, and Paystack webhook processing. Scheduled maintenance windows are announced at least 48 hours in advance and scheduled during off-peak hours (GMT).
9. Limitation of liability and warranties
Except as explicitly warranted herein, NexusOne is provided on an "as is" and "as available" basis. To the maximum extent permitted under Ghanaian law, AxisFlow Solutions disclaims all indirect, incidental, punitive, or consequential damages arising from business interruption or loss of operational profits.
The aggregate cumulative liability of AxisFlow Solutions for any direct claims under this Agreement shall not exceed the total subscription fees actually paid by the Customer to AxisFlow during the twelve (12) months immediately preceding the event giving rise to liability.
10. Governing law and dispute resolution
These Terms and any disputes arising out of or related to this Agreement shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of Ghana.
The parties agree to resolve any dispute through mutual executive negotiations in good faith for a period of thirty (30) days. Any dispute not resolved through negotiation shall be submitted to binding arbitration in Kumasi, Ashanti Region, Ghana, under the Alternative Dispute Resolution Act 2010 (Act 798) before a single arbitrator agreed upon by both parties.
11. Contact information and legal notices
For questions, formal notices, or billing inquiries concerning these Terms of Service, please reach out to our legal and commercial team: